We understand the value of your time and comfort in making purchases and have therefore developed a liberal cancellation, return and refund policy.
CANCELLATION BY SITE / CUSTOMER
A customer can cancel/alter the order anytime up to the time order is dispatched. For orders cancelled before the cut-off time, we shall refund any payments already made by the customer for the order .
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and would deny access to them or cancel any orders placed by them.
In case of an urgent requirement of alteration, please contact our customer support team immediately and we will try our best to accommodate your request.
RETURN & REFUNDS
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number +91 00000000
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.
- Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.
If you have any questions, kindly contact ukerala.com at firstname.lastname@example.org or call +91 0000000